Head of Training and Field Enablement
Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 2,000 in North America and the Phillipines. In an industry that is reshaping the world s energy future, there s no better place to be than SunPower.
We believe that our employees create our brand with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
Position Overview
The Leader of Training and Field Enablement will play an essential role, leading SunPower s world-class training organization.
In this role, you will lead a multi-disciplinary learning and development organization focused on enabling SunPower channel partners (dealers) and direct employees to deliver a superior experience to our collective customers.
- You will lead the delivery of a superior customer experience through our learning and development strategy, which includes developing industry-leading instructor-led, online, and on-demand training programs to our channel partners and our internal sales and technical teams.
- You will lead the team that delivers instructor-led sales training programs, and collaborate with other stakeholders to deliver product technical training and support the development training on topics related to operations and digital solutions
- Your team will support the delivery of cross-functional events, including collaboration with marketing, products and other departments, to promote SunPower hardware and digital solutions as the best solutions for our mutual customers
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Develop and execute the Training and Field Enablement strategy, ensuring we have scalable plans aligned with the needs of the business channels. Of primary focus are installing and non-installing dealers residential and commercial dealers.
- Lead the development of new training programs and content that support the adoption of SunPower's hardware and digital solutions.
- Consult with cross-functional teams to ensure training considerations are incorporated into new and updated hardware, digital, and service offerings.
- Develop processes and programs to ensure efficient, cost-effective, and high-quality training content, programs, and services.
- Expand adoption of SunPower's training and learning platforms.
- Oversee training content development and instructional design for dealers and some content development for all channel audiences.
- Oversee applications, use and management of the learning management system (Cornerstone).
- Supervise the functional managers for instructional design, sales training programs, and training support.
- Measure the effectiveness of training programs and establishing milestones to ensure progress and efficacy.
- Establish and manage the budget for training development and delivery, negotiate contracts with vendors.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum requirements:
- Proven work experience and 10
years in training related field - Leadership experience of managers and individual contributors
- Experience delivering technical and sales training
- Experience in solar or construction-related field a plus
- Experience working with channel partners and internal teams
- Excellent communication and presentation skills with confidence to lead a high performing team
- A strong collaborator with a proven ability to work cross-functionally with sales and technical staff
- Experience in instructional design
- Understands how to make the complex simple, find ways to make learning fun, always innovating with the delivery methods
- Highly motivated self-starter with demonstrated ability to identify opportunities and lead the team to pursue them in a fast-paced, dynamic environment
- Possess a data-driven, analytical approach and be process-oriented, with strong attention to details
- Strong interpersonal skills; excellent written and oral communications skills; can-do attitude
- Bachelor s Degree in education or related field
Up to 30% domestic travel
The role is based in Austin, TX
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual s qualifications as they relate to the job under consideration. The Company s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/Females/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
Estimated Salary: $20 to $28 per hour based on qualifications.
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